Fees & Charges
This page explains how platform fees, provider charges and applicable taxes may apply when using Vfirstpe services.
Important
Actual charges may depend on the service, transaction amount, payment channel, service provider, bank, taxes and current Vfirstpe configuration. Where applicable, the relevant charge should be shown before you confirm a transaction.
Wallet Services
Charges, where applicable, depend on the wallet operation and the current platform rules displayed before confirmation.
Money Transfer
Transfer fees may vary according to amount, transfer method, banking partner and applicable service configuration.
Mobile Recharge
Operator, provider or platform charges may apply where indicated during the recharge process.
Bill Payments
Biller or platform convenience charges may apply depending on the selected service and provider.
Bank Services
Bank, payment network or service-provider charges may apply to supported banking operations.
Taxes
Applicable taxes may be charged in addition to service or platform fees where required by law.
Charge Overview
How charges are determined
| Service | Possible Charge | Disclosure |
|---|---|---|
| Wallet | Platform/provider charge where applicable | Shown before confirmation where applicable |
| Money Transfer | Transfer/service charge | Based on current transfer configuration |
| Mobile Recharge | Provider/platform charge where applicable | Displayed in transaction flow |
| Bill Payment | Convenience/provider charge where applicable | Displayed before payment |
| Bank Service | Bank/network/provider charge | Depends on supported service |
| Taxes | Applicable statutory taxes | Added where legally required |
Review Before Payment
Before confirming a transaction, review the amount, recipient or bill details and any service charge or tax displayed on the confirmation screen.
Charges May Change
Charges may be updated because of provider pricing, taxes, network rules or changes in Vfirstpe service configuration. The amount shown in the active transaction flow should be treated as the applicable charge for that transaction.
Refund of Charges
Refundability of platform fees, service charges, provider charges and applicable taxes depends on the transaction status, provider rules and the nature of the payment.
Read Refund & Cancellation PolicyQuestions About a Charge?
If you believe a transaction charge is incorrect, contact Vfirstpe support with the transaction reference and relevant details.
Contact Support