Privacy Policy
This Privacy Policy explains how Vfirstpe collects, uses, stores, protects and shares information when you use our website, mobile applications and related services.
1. Introduction
Vfirstpe ("Vfirstpe", "we", "our" or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies when you access or use the Vfirstpe website, Android application, iOS application, customer account, payment-related services, recharge and bill-payment features, support services and other services operated by Vfirstpe.
By using Vfirstpe, you acknowledge the data practices described in this Privacy Policy. Where consent is legally required, we will request consent before collecting or processing the relevant information.
2. Information We May Collect
Depending on the services you use, we may collect the following categories of information:
Account Information
Name, mobile number, email address, username, profile information and account identifiers.
Identity & KYC Information
Identity details and documents submitted for KYC or verification where required by a service or applicable law.
Bank & Beneficiary Information
Bank-account or beneficiary information that you provide for supported transfer or settlement services.
Transaction Information
Transaction references, amount, payment status, service category, timestamps and information required to process or reconcile transactions.
Device & Technical Information
Device type, operating system, app version, IP address, browser information, error logs and security-related technical information.
Support Information
Messages, ticket details, attachments and information you provide when contacting customer support.
3. How We Use Information
Create, maintain and secure your Vfirstpe account.
Authenticate users and verify account ownership.
Process supported payments, money transfers, recharge and bill-payment requests.
Perform KYC, beneficiary or account verification where required.
Display transaction status and maintain transaction records.
Prevent fraud, unauthorized transactions, abuse and security incidents.
Respond to support requests, complaints and service enquiries.
Send account, security, service and transaction-related notifications.
Maintain, troubleshoot and improve the performance and reliability of our platform.
Comply with legal, regulatory, audit, dispute-resolution and record-keeping obligations.
4. Mobile App Permissions
The Vfirstpe mobile application may request device permissions only where needed for an available feature. Permission availability may differ by device, operating system and app version.
Camera
May be used for QR scanning, capturing profile or verification documents, or other user-initiated camera features.
Photos / Files
May be used when you choose to upload profile images, verification documents or support attachments.
Notifications
May be used to send transaction, security, account and important service notifications where permitted.
Vfirstpe will not request unrelated sensitive device permissions merely for advertising or unnecessary background collection. You can manage supported permissions from your device settings.
5. Sharing and Third-Party Service Providers
We may share information only where reasonably necessary to operate a requested service, satisfy legal requirements, protect the platform or work with authorized service providers.
Payment gateways, banks, payment service providers and transaction-processing partners where required to complete a transaction.
OTP, email, notification and communications providers used for authentication or service communications.
Cloud hosting, infrastructure, security and technical-service providers.
KYC or identity-verification providers where such verification is enabled.
Recharge, bill-payment or other service providers necessary to complete a user-requested service.
Government, regulatory, law-enforcement or judicial authorities where disclosure is legally required.
We require third parties handling personal information on our behalf to provide appropriate protection and use information only for permitted purposes.
6. Payment and Financial Information
Payment-related information may be processed by Vfirstpe and authorized payment or banking partners where necessary to provide the requested service.
Vfirstpe may store transaction references, status, amounts, beneficiary information and related records needed for reconciliation, support, security, compliance and transaction history.
Where a third-party payment gateway handles sensitive payment credentials directly, those credentials are governed by the payment provider's own security and privacy practices.
7. Data Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, loss, alteration, misuse or disclosure.
Protected Access
Authentication and authorization controls are used for protected account functions.
Server-side Secrets
Sensitive service credentials are intended to remain within protected server environments.
No electronic system can be guaranteed to be completely secure, and therefore absolute security cannot be guaranteed.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud and meeting legal or regulatory obligations.
Certain transaction, financial, KYC, dispute or compliance records may need to be retained after an account is closed where required by law, regulation, contractual obligations or legitimate security and audit requirements.
9. Account and Data Deletion
You may request deletion of your Vfirstpe account and associated personal information through the account features made available in the application or by contacting our support team.
After receiving a valid deletion request, we will delete or anonymize information that is no longer required, subject to identity verification and any legal, regulatory, fraud-prevention, financial-record or dispute-resolution retention obligations.
Some information may therefore remain in restricted records after account deletion where retention is legally or operationally required.
10. Your Privacy Rights and Choices
Subject to applicable law and verification requirements, you may have the right to:
Access or review certain personal information associated with your account.
Correct inaccurate or incomplete account information.
Withdraw consent where processing is based on consent, subject to legal limitations.
Manage mobile device permissions through your operating-system settings.
Request account or personal-data deletion where applicable.
Contact us with questions, complaints or privacy-related requests.
11. Children's Privacy
Vfirstpe is not intended for children below the minimum age legally permitted to independently use the relevant financial or payment services. We do not knowingly seek to collect personal information from children where such collection is prohibited.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Data Processing and Service Providers
Some technology or service providers may process information from infrastructure located in different regions. Where such processing occurs, we take reasonable steps to ensure that information is handled consistently with applicable privacy requirements and this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, legal requirements or data practices change. The latest version will be published on this page with an updated "Last Updated" date.
Where required, we may also provide additional notice through the website, mobile application or other appropriate communication channels.
14. Contact Us
If you have questions about this Privacy Policy, our data practices, consent, correction, deletion or another privacy concern, contact Vfirstpe through our official support channel.